Privacy policy
Effective Date: MAY 2024
Introduction
Welcome to Soolv ("we," "our," or "us"). We are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our software-as-a-service (SaaS) products and services ("Services"). Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not use our Services.
1. Information We Collect
We may collect and process the following data about you:
1.1 Information You Provide to Us
Registration Data: When you register for an account, we collect information necessary to create your account, such as your name, email address, phone number, and company information.
Payment Information: If you make a purchase, we collect data necessary to process your payment, such as payment card details and billing information.
Communications: When you communicate with us via email, phone, or through our platform, we may collect and store your contact information and the content of your communications.
1.2 Information We Collect Automatically
Usage Data: We collect information about how you use our Services, such as the features you use, the actions you take, and the time, frequency, and duration of your activities.
Device Information: We collect information about the devices you use to access our Services, including the hardware model, operating system, IP address, browser type, and device identifiers.
Cookies and Similar Technologies: We use cookies and similar tracking technologies to collect data about your interactions with our Services. For more information, see information under section 5 Our use of cookies.
1.3 Information from Third Parties
Third-Party Integrations: If you choose to integrate our Services with third-party applications, we may receive information from those applications as permitted by the terms of your agreement with them.
2. How We Use Your Information
We use the information we collect for the following purposes:
To Provide and Improve Our Services: We use your information to deliver our Services, personalize your experience, and improve our offerings.
To Communicate with You: We use your contact information to send you updates, promotional materials, and other information related to our Services. You can opt-out of receiving marketing communications at any time.
To Process Payments: We use your payment information to process transactions and manage your billing.
To Ensure Security: We use your information to maintain the security of our Services, including monitoring for fraud and abuse.
To Comply with Legal Obligations: We may process your information to comply with applicable laws, regulations, and legal processes.
3. How We Share Your Information
We may share your information with:
Service Providers: We engage third-party service providers to perform functions and provide services to us. These providers have access to your information as necessary to perform their services.
Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
4. Data Security
We use appropriate technical and organizational measures to protect your information from unauthorized access, use, alteration, and disclosure. However, no method of transmission over the internet or method of electronic storage is 100% secure.
5. Our use of cookies
Soolv uses cookies to provide you with a wide range of functionalities. Cookies are small text files sent by a website you visit to your computer or mobile device, which enables you to use the features and functionality of the website and services and to improve your experience. They are unique to your account or your browser. Cookies can be “session-based” or “persistent”. Session-based cookies last only while your browser is open and are automatically deleted when you close your browser and persistent cookies last until you or your browser delete them or until they expire. To find out more about cookies, visit www.allaboutcookies.org.
Strictly Necessary
These cookies are necessary for the website and services to function and cannot be turned off. These cookies do not store any information that can personally identify you.
Performance
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our website and services. They help us to know which pages are the most and least popular and see how visitors move around. The information collected from these cookies are aggregated and anonymous. If you do not allow these cookies, we will not know when you have visited our website or services and will not be able to monitor their performance.
Functional
These cookies enable our website and services to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these website or services may not function properly.
Targeting
These cookies may be set through our website or services by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant advertisements on other sites. They do not store any personal information that directly identifies you, but these cookies do uniquely identify your browser and device. If you do not allow these cookies, you will experience less targeted advertising.
Soolv uses Mixpanel for aggregate statistics about our website usage. To learn more about how Mixpanel uses data, visit Mixpanels privacy policy.
Manage Your Cookie Settings
Browser manufacturers provide help pages relating to cookie management in their products. Please see the links below for more information about how to manage your cookie settings:
For other browsers, please consult the documentation that your browser manufacturer provides. You can opt out of interest-based targeting provided by participating ad servers through the Digital Advertising Alliance (https://optout.aboutads.info/). In addition, on your device, you can change your device settings to control whether you see online interest-based ads.
If you limit the ability of websites and applications to set cookies, you may restrict your overall user experience and/or lose the ability to access the services, since it will no longer be personalized to you. It may also stop you from saving customized settings, such as login information.
6. Data Retention
We retain your information for as long as necessary to fulfill the purposes for which we collected it, including to satisfy any legal, accounting, or reporting requirements.
7. Your Rights
You have the following rights regarding your information:
Access: You have the right to request access to the personal data we hold about you.
Rectification: You have the right to request that we correct any inaccuracies in your personal data.
Erasure: You have the right to request that we delete your personal data.
Restriction: You have the right to request that we restrict the processing of your personal data.
Data Portability: You have the right to request a copy of your personal data in a structured, commonly used, and machine-readable format.
Objection: You have the right to object to the processing of your personal data.
To exercise these rights, please contact us at hey@soolv.com.
8. International Data Transfers
Your information may be transferred to, and processed in, countries other than the country in which you are resident. These countries may have data protection laws that are different from those of your country.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our website and updating the effective date at the top of this document.
10. Contact Us
If you have any questions about this Privacy Policy, please contact us at:
Soolv AS
Grundingen 2, 0250 Oslo, Norway
Effective Date: MAY 2024
Introduction
Welcome to Soolv ("we," "our," or "us"). We are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our software-as-a-service (SaaS) products and services ("Services"). Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not use our Services.
1. Information We Collect
We may collect and process the following data about you:
1.1 Information You Provide to Us
Registration Data: When you register for an account, we collect information necessary to create your account, such as your name, email address, phone number, and company information.
Payment Information: If you make a purchase, we collect data necessary to process your payment, such as payment card details and billing information.
Communications: When you communicate with us via email, phone, or through our platform, we may collect and store your contact information and the content of your communications.
1.2 Information We Collect Automatically
Usage Data: We collect information about how you use our Services, such as the features you use, the actions you take, and the time, frequency, and duration of your activities.
Device Information: We collect information about the devices you use to access our Services, including the hardware model, operating system, IP address, browser type, and device identifiers.
Cookies and Similar Technologies: We use cookies and similar tracking technologies to collect data about your interactions with our Services. For more information, see information under section 5 Our use of cookies.
1.3 Information from Third Parties
Third-Party Integrations: If you choose to integrate our Services with third-party applications, we may receive information from those applications as permitted by the terms of your agreement with them.
2. How We Use Your Information
We use the information we collect for the following purposes:
To Provide and Improve Our Services: We use your information to deliver our Services, personalize your experience, and improve our offerings.
To Communicate with You: We use your contact information to send you updates, promotional materials, and other information related to our Services. You can opt-out of receiving marketing communications at any time.
To Process Payments: We use your payment information to process transactions and manage your billing.
To Ensure Security: We use your information to maintain the security of our Services, including monitoring for fraud and abuse.
To Comply with Legal Obligations: We may process your information to comply with applicable laws, regulations, and legal processes.
3. How We Share Your Information
We may share your information with:
Service Providers: We engage third-party service providers to perform functions and provide services to us. These providers have access to your information as necessary to perform their services.
Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
4. Data Security
We use appropriate technical and organizational measures to protect your information from unauthorized access, use, alteration, and disclosure. However, no method of transmission over the internet or method of electronic storage is 100% secure.
5. Our use of cookies
Soolv uses cookies to provide you with a wide range of functionalities. Cookies are small text files sent by a website you visit to your computer or mobile device, which enables you to use the features and functionality of the website and services and to improve your experience. They are unique to your account or your browser. Cookies can be “session-based” or “persistent”. Session-based cookies last only while your browser is open and are automatically deleted when you close your browser and persistent cookies last until you or your browser delete them or until they expire. To find out more about cookies, visit www.allaboutcookies.org.
Strictly Necessary
These cookies are necessary for the website and services to function and cannot be turned off. These cookies do not store any information that can personally identify you.
Performance
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our website and services. They help us to know which pages are the most and least popular and see how visitors move around. The information collected from these cookies are aggregated and anonymous. If you do not allow these cookies, we will not know when you have visited our website or services and will not be able to monitor their performance.
Functional
These cookies enable our website and services to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these website or services may not function properly.
Targeting
These cookies may be set through our website or services by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant advertisements on other sites. They do not store any personal information that directly identifies you, but these cookies do uniquely identify your browser and device. If you do not allow these cookies, you will experience less targeted advertising.
Soolv uses Mixpanel for aggregate statistics about our website usage. To learn more about how Mixpanel uses data, visit Mixpanels privacy policy.
Manage Your Cookie Settings
Browser manufacturers provide help pages relating to cookie management in their products. Please see the links below for more information about how to manage your cookie settings:
For other browsers, please consult the documentation that your browser manufacturer provides. You can opt out of interest-based targeting provided by participating ad servers through the Digital Advertising Alliance (https://optout.aboutads.info/). In addition, on your device, you can change your device settings to control whether you see online interest-based ads.
If you limit the ability of websites and applications to set cookies, you may restrict your overall user experience and/or lose the ability to access the services, since it will no longer be personalized to you. It may also stop you from saving customized settings, such as login information.
6. Data Retention
We retain your information for as long as necessary to fulfill the purposes for which we collected it, including to satisfy any legal, accounting, or reporting requirements.
7. Your Rights
You have the following rights regarding your information:
Access: You have the right to request access to the personal data we hold about you.
Rectification: You have the right to request that we correct any inaccuracies in your personal data.
Erasure: You have the right to request that we delete your personal data.
Restriction: You have the right to request that we restrict the processing of your personal data.
Data Portability: You have the right to request a copy of your personal data in a structured, commonly used, and machine-readable format.
Objection: You have the right to object to the processing of your personal data.
To exercise these rights, please contact us at hey@soolv.com.
8. International Data Transfers
Your information may be transferred to, and processed in, countries other than the country in which you are resident. These countries may have data protection laws that are different from those of your country.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our website and updating the effective date at the top of this document.
10. Contact Us
If you have any questions about this Privacy Policy, please contact us at:
Soolv AS
Grundingen 2, 0250 Oslo, Norway